Is infighting damaging your team morale and retention? Do you know what types of conflict are healthy and which are not? When you do intervene, do you have a strategy, or just ”wing it” and hope for the best?
People have different ideas; this diversity helps us overcome any individual shortcomings. It also means conflict is inevitable on projects. Whenever we have people contribute different opinions about a solution, there will be some level of conflict. Minor disagreement in the pursuit of a better solution is positive and welcome. Persistent bickering and personal attacks are destructive and need to be addressed. So how do we do that?